Refund policy

Goods once sold on www.ceremony.ae can only be returned if they are defects from the brand’s side and if they meet our terms and conditions. The returning item should be in its original condition (new, unused, unworn, unaltered, or unwashed) and should be sent back within 7 days from delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ceremony.ae. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You must inform us within 7 days of delivery of the product. Please get in touch with us on WhatsApp at +971 55 540 2370 or send us an email to info@ceremony.ae with your order number and attach an image of the piece purchased and the faults in the piece/reason for exchange or return. You will hear from us within 24 hours after we receive your message. Once you hear back from us and receive the alteration approval, please ship out the piece to us.​

Please ensure that the product is in its original condition and intact packaging with the price tag. Item(s) which show signs of wear and/or being worn before will not be eligible for return. We would require e-invoices to be sent by email. www.ceremony.ae reserves all rights to inspect the condition of the product before processing any returns.

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Please note: ​
Ceremony does not accept any returns delivered to us without prior communication and agreement. Please make sure all items to be returned are properly packaged and all the relevant invoices are sent in a prior conversation.​

All limited editions, discounted, and brand collaboration products are final sales (no returns, no exchanges). 

Any order under discount is neither exchanged nor refunded

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.